FAQ
How long does grooming take?
Every dog is different, but for most smaller breeds, it will take roughly 3 hours. Larger breeds or dogs with longer, matted, or dirty coats usually take 4 or more hours. Doodles, especially larger ones, may take even longer to groom. If it is your dog’s first time with us, we like to let them have a chance to get to know us and the salon before starting to ease any nervousness, so this can add an additional 30 minutes to an hour depending on the dog.
Do you groom cats?
Yes, at All Paws Stars Pet Grooming, we provide grooming services for cats. Our trained and experienced groomers understand the unique needs of cats and offer gentle and professional grooming sessions. Whether it's a nail trim, a bath, or a full groom, we ensure a stress-free experience for our feline friends in a safe and comfortable environment.
What do I need to bring to my first appointment?
All we need is a copy of your pet’s up tp date Rabies vaccine, however, we would prefer to have a copy of all of their up to date vaccines for our system. Dogs that do not have a Distemper (DAPP/DHPP/DHLPP/DA2PP/DHPP-L/DHPP-C) vaccine or Bordetella (Kennel Cough aka Canine Infectious Respiratory Disease/Canine Infectious Tracheobronchitis) vaccine are more at risk for contracting them while around other dogs.
If your Veterinarian has recommended for the health of your pup that they do not receive vaccines at all or on the typical schedule of other dogs, please provide us with a signed statement as you would a typical vaccine record. We will not call the Veterinarian for you, so please contact them in advance of your appointment if you don’t have a copy of the records. We require a copy of the Rabies vaccine prior to starting the grooming process. If you cannot get a hard copy of the vaccine records, please text us a copy at (469) 536-1861. We do not have a fax number at this time.
Can I bring all my dogs at the same time?
Certainly! Typically dogs that have ‘siblings’ here will be more excited than others and can take a little longer to groom, but we’ll always let you know when they’re ready!
Do you kennel the dogs?
At All Paws Stars Pet Grooming, we prioritize the comfort and well-being of every furry friend entrusted to our care. That's why we do not kennel dogs in our facility. Instead, we provide a stress-free environment where dogs can roam freely and interact with our dedicated staff, ensuring a positive and enjoyable experience during their visit.
Can I see where my dog/cat is going to be groomed?
Yes, at All Paws Stars Pet Grooming, clients are more than welcome to walk in and visit our grooming facility. We believe in transparency and providing a comfortable environment for our furry friends, so feel free to stop by and see where the grooming magic happens!
Can I stay while you groom my pet?
No, we would actually prefer you didn’t stay with your dog during the grooming process. Typically a dog that sees its owner will act out or be very excited and will often make the appointment last longer and cut into the times of other appointments, or possibly even risk an injury to the dog or groomer! If your dog is just receiving a nail trim/file, feel free to stay, though!
How will I know when my dog/cat is ready for pick up?
We will always send you a text with an invoice to pay when your fur baby is ready to go! If you don’t hear from us, it just means that we’re giving your baby some extra TLC, don’t worry! If an appointment runs us a little late after we close, we will be sure to stay until the pup is finished. Please do not show up before we text/call. Once your dog sees you, they will probably get too excited and we may not be able to safely finish the groom.
How often should my dog get groomed?
Typically, dogs should be bathed at least once every one to three months to keep a healthy skin and coat. However certain dogs may need washed more than that if they like to roll in stinky things, play in mud, etc. Dogs that need haircuts will typically need one every 4 to 8 weeks depending on how fast their hair grows, how short it is cut, etc.
Do you have add on services?
Yes, at All Paws Stars Pet Grooming, we offer a range of add-on services to enhance your pet's grooming experience. These services include teeth brushing to maintain dental hygiene, de-matting to remove tangles and mats, and de-shedding to reduce excessive shedding, and more! The cost of these services may vary based on factors such as the size of the dog and the type of coat they have. Our expert groomers will assess your pet's needs and provide a personalized quote for these additional services.
Do you use a muzzle?
We try not to if we don’t have to, but for the safety of the groomers and the dogs, there are times when we do use them. Some dogs just don’t tolerate certain things being done and in order to get the appointment finished as fast as possible for the patience of the dog, we will if we need to. Unfortunately, dogs don’t understand that biting the scissors, clippers, or dremel can hurt them and we would rather be safe than possibly injure a dog!
Do you have medicated shampoo? Can I bring my own?
We don’t carry any of our own medicated shampoos, but we do have Hypoallergenic and Oatmeal shampoos to use if requested. You are certainly more than welcome to bring your own shampoo from home and if the vet has prescribed some medicated shampoo, we recommend using it! We will always let you know if we think a dog needs to see the vet for some skin, or other issues that we find during the grooming process.
If I’m running a few minutes late is that okay?
Give us a call just to make sure, but at long as you get here within 30 minutes of your appointment time, there shouldn’t be a problem. Any longer than that and we will have to work you in or maybe even reschedule your appointment.
What are anal glands? Does my dog need them done?
They are little fluid-filled sacs on the inside of the anus that lubricate their bowel movements every time a dog does its business. Most dogs don’t need their anal glands expressed and many Veterinarians will recommend that a groomer NOT express them. We recommend talking to your vet about your dog getting theirs done and if they recommend it for your dog
My dog has a few mats, do they need to be shaved?
It’s hard to say without seeing the dog and it depends on how the dog tolerates removing them. We believe in humanity over vanity so we will not put a dog through the pain and stress of extensive dematting and will shave the dog, as it is in their best interest. If there are truly only a few mats and they aren’t against the skin, we will attempt to demat. If there are only a few mats close to the skin and the majority of the coat is mat-free, then we will spot shave.